Terms and Conditions (Please Read This Carefully Before You Book or Make Payment)
1. Your Booking Policy
All the travel arrangements made on your behalf are made by Ying Wah Travel (“our Company”, or “Us” or “We”) registered in England No. 06267857 and business office at Unit 2, Wing Yip Business Centre, 278 Thimble Mill Lane, Birmingham, B7 5HD, and are made pursuant to these conditions. The Company acts as an agent to licensees of the Civil Aviation Authority under the terms of the Air Travel Organiser’s License (“ATOL”) number 10106.
Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This shows you the protection that applies in the case of each holiday and travel service offered. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
1.1 When you make a booking with us, simply you accept these terms and conditions for yourself and on behalf of all the passengers in the booking. And you are responsible for all payments due from each and every passenger for whom in the booking.
1.2 For ONLINE bookings, the policy will come into existence upon acceptance of the booking conditions, once your booking is completed, and with full payment in cleared funds.
1.3 It is your responsibility to ensure that all the information which you provide us is accurate, and all the information given to you by us or by any of our suppliers is passed on to all passengers in your booking.
1.4 Fare quoted are based on prevailing at the date of booking. Our Company and airline carriers reserve the right to change prices at any time prior to the booking being confirmed. We do not accept responsibility for verbal price quote or descriptions. We reserve the right to refuse, at our sole discretion, any booking.
1.5 All of the services offered to you are subject to availability from time to time.
2 Booking confirmation
All traveller/passengers are responsible for the following:
2.1 Reading and understand your itinerary with the terms and conditions of travel prior to purchase.
2.2 Passenger’s name in the reservation must match the identity and identification documents used for traveling. If passenger’s name does not match on the identity and identification documents used for traveling, change fees may be applicable to amend the booking. Please note some airline carriers do not allow Name Change. We will not be held responsible in such circumstances if the passenger(s) name/surname information were given incorrectly. All airlines have the right to refuse to amend any details of the tickets which have already been issued.
2.3 Contacting us immediately if you do not receive an itinerary by e-mail within a few minutes of booking. As soon as you receive the itinerary by e-mail, you must check all details are correct. Please notify us immediately if anything is unclear. If your booking is made in our office, a printout itinerary will be given to you to check.
2.4 Check and ensure that the e-mail address that you give us is correct, all correspondence from us will be send via e-mail. Should you require a printed/hard copy of your booking, please request our team to post this to your preferred address. There may be a cost involved for the postal service and this will be charged additionally.
2.5 Ensure all passengers in the booking have valid travel documents / passports, visa and other immigration requirements applicable to the itinerary. We strongly recommend you that you check the validity of your Passport before making the booking as it must to be valid for at least six months after your scheduled return date, in order to avoid any identification or any other issues during your travel.
3. Payments
We accept cash, debit or credit cards and Bank transfer. Please note for some telephone bookings full payment may be required IMMEDIATELY subject to your booking ticketing deadline. If this applies, you will be advised of this with your ticketing deadline. It is very important for you to clear the balances due by the ticketing deadline, as failure to do so may lead to the cancellation of your booking and still leave you liable to pay cancellation charges. The price of your booking may change from time to time as a result of fuel, taxes or other surcharges which may be imposed by suppliers until we receive the full payment of the booking from you. Once we receive your payment, your itinerary will be confirm as final. If there is any amendment after, it will be followed in line with the booking conditions and rules.
3.1 There is no charge for using Credit or Debit card issued by a UK bank and billed to a UK address. However, surcharge will apply if your card is registered billing address is outside the UK.
3.2 To ensure that your debit or credit card is not being used without your consent, we will always validate the card holder’s name, billing address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed, and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with Data Protection Acts.
3.3 If pay in by cash at any Barclays Bank or transfer directly to our account, account name: Y W Travel, sort code 20-07-82, account number 70564117. Please enter your name or trip locator number as reference. Some banks may charge for this service. If paying from outside the UK, please make sure you cover all bank charges. Our SWIFT code: BARCGB22, IBAN Number: GB95 BARC 2007 8270 5641 17 for international transfers. Please email the remittance with name and invoice number to info@ywtravel.co.uk or phone 0333 666 8888. Payments may take longer to be cleared by our bank for domestic and international payments and we have the right to refuse issuing your ticket / holiday until the funds are cleared and received in full. The airlines and the suppliers may change the prices during this time and we will not be held responsible for any financial losses.
4 Tickets
4.1 The e-ticket(s) sent by e-mail or posted to the traveller on completion of the booking is the travel document, and this must be carried throughout the entire trip. This confirmation contains all the important information, such as the booking reference, flight number and flight times.
4.2 Airline tickets must always be used in sequence, and travellers must complete all legs of their journey. If the traveller does not complete any leg of the journey, the rest of the trip will be cancelled by the airline, and no refund will be issued.
4.3 Tickets with separate booking numbers are always handled as individual trips independent of one another. Ying Wah Travel accepts no liability for missed connections or failure to issue refunds for separate tickets in the event of timetable changes, delays or cancelled flights.
5. Flight Schedules
All flight times specified are in local. Your schedule may change from time to time and may be subject to change with short notice. It is your own responsibility to make sure your flight information is up to date. You can check your schedule with the airline carrier or with us 3 days before for both your outbound and return flights. We recommend all passengers to check in online before their departure. For standard rules, we advise all passengers to arrive at the airport at least 3 hours before the departure time.
Schedule change(s) will not be in our company’s control due to any unforeseen circumstances, such as air traffic control restrictions, weather conditions etc. We will try our best to assists all passenger with their ticket policy between us and the airline carriers. However, we cannot guarantee the outcome. So we strongly recommend passengers to purchase travel insurance to avoid any unforeseen financial losses. We do not take any compensation request, all compensation claims will have to go thorough directly with the airline(s). Subject to your ticket status, customer might need to contact the airline carrier to reschedule the itinerary.
A flight described in your itinerary as “direct” may not necessarily be non-stop, although we advise all our customers at the time of booking, this information may not be available when you make your booking. It is passenger(s)’s responsibility to enquire and confirm this at the time of the booking.
We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.
6. NO SHOW
All parts (legs) of your booking need to be used. If you fail to board your departing flight, booking will count as NO SHOW, and the airline carriers will automatically cancel your return flight, unless you booked a roundtrip flight with 2 one-way fares.
If you have missed your flight within the boarding time, your ticket(s) automatically become NO SHOW. Subject to your airline carriers no show policy, fees may be applicable for rebooking / reissuing or your ticket may be cancelled for the rest of the journey.
7. Booking of flight tickets
7.1 Price alterations/technical errors
Ying Wah Travel reserves the right to make changes due to technical errors and price alterations beyond our control. We reserve the right to contact the traveller within 24 hours to make any amendments to bookings made. Ying Wah Travel also reserves the right to cancel the reservation in the event of technical problems and price errors which are beyond our control. The traveller will be notified by e-mail in this instance.
7.2 Combination of single tickets (One-way combination)
In order to obtain special fares when creating certain bookings we either combine two or more one-way fares on different airlines or on the same airline. Even if the stages are booked together, they are treated individually .This means that each stage of your journey is handled separately in the event of cancellations, alterations, traffic disruption such as strikes, and timetable changes. Each airline’s own regulations will apply.
7.3 Force Majeure
Please note that Ying Wah Travel is not responsible for any trips cancelled due to civil strike, industrial dispute including air traffic control disputes, environmental disasters, acts of war, strikes or other unusual or unforeseeable circumstances beyond our control or the airline’s control. Any amendments provide no entitlement to price reductions, substitute trips, damages or other compensation from Ying Wah Travel. We do not reimburse any supplementary arrangements for the trip, such as rail tickets, hotel accommodation, car rental, or visas.
If the change to the timetable results in late arrival at the hotel or car rental company, the traveller must contact the hotel or car rental company personally to let them know.
8. Infants
Children between the ages of 0 and 2 will travel as infants, and will not be allocated a seat of their own. A child ticket must be booked for the entire trip if the infant reaches the age of 2 before the end of the trip. Infant tickets cannot be booked before birth, as the correct name and date of birth must match those stated in the passport. We will not reimburse any expenses arising if the wrong type of ticket has been booked.
9. Taxes
The ticket price shown is inclusive of airport taxes. A departure tax must be paid in cash on departure from some airports. It is the responsibility of the traveller to check this information.
10. Transport and hotel when an airport or date is amended
Ground transport and overnight accommodation during your trip are not included in the ticket price. The traveller is responsible for checking timetables and prices. This is also applicable in the event of any changes to the airlines’ timetables, which are beyond our control.
10.1 Connection time on stopovers
The times required for connections during stopovers are calculated by the airlines. If a flight segment is delayed in the event of a transit booking, the airlines are obliged to assist the traveller to reach the final destination.
When separate tickets are booked, the airlines bear no responsibility for delays leading to missed connections. Therefore, it is the responsibility of the traveller to check that the connection time is sufficient according to the airlines and the airports. Ying Wah Travel will not reimburse any additional costs incurred on account of this.
10.2 Lost/damaged luggage
Ying Wah Travel accepts no liability for lost or damaged luggage. Any problems must be reported immediately to the airline representative at the airport.
10.3 Premium Economy, Business, First Class
This service may only be purchased at the time of booking. Depending on the airline, the service may sometimes only be offered on certain sections of the journey.
The on-board service available will differ between airlines. For specific information, please refer to each airline’s own website. Ying Wah Travel cannot be held responsible if an airline changes the type of aircraft or overbooks a cabin class, which may then entail changes to the range of available services or a downgrade. Any complaints must therefore be made directly to the relevant airline.
11. Changing the timetable
Airlines may alter their timetables and cancel flights at short notice. Such alterations are beyond the control of our company. The traveller is personally responsible for checking the times of the departing and return flights directly via the airlines. Should your flight be cancelled, your rights and remedies will be governed by the airline’s conditions of carriage. As a result you may be entitled to:
11.1 Carriage on another flight with the same airline without additional cost, and/or
11.2 Receiving a full refund with the exception of Administration Charges.
If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Under no circumstances will the Company pay compensation for any alterations, which are as a direct result of circumstances outlined in condition “Force Majeure”.
12. Cancellation and rebooking
12.1 Cancellation
Your tickets will be issued immediately upon receipt of full payment. Restricted tickets cannot subsequently be refunded or amended. Ying Wah Travel operates in compliance with the airlines’ booking rules, which are normally very restrictive. Flight cancellation should be notified at least 3 working days prior to departure. Any notification of cancellation by telephone must also be confirmed in writing or by e-mail within 24 hours by the person who made the original booking. Cancellation will take effect from the day we are notified, provided that written confirmation is received by us within 24 hours of the original notification. Certain tickets are non-changeable and cancellation will incur a 100% cancellation charge.
12.2 Refunds
12.2.1 There is no immediate right to a full refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline’s or consolidator’s terms and conditions.
12.2.2 Air tickets returned to us for a refund are subject to an administration charge of £90.00 per ticket, irrespective of the number of tickets returned. You will be required to pay cancellation charge per ticket, imposed by the airline or the consolidator pursuant to their terms and conditions.
12.2.3 An administration fee of £40.00 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge, the ticket will be deemed to be fully non-refundable.
12.2.4 Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds, this is normally 3 months or over from the point the tickets are submitted for consideration to the airline.
12.3 Rebooking
If you wish to modify your arrangements after your booking has been made, we will do our best to arrange this provided we can accommodate the change. Any request for changes must be made in writing by the passenger in the booking. Ying Wah Travel operates in compliance with airline ticket regulations which are usually very restrictive. If Ying Wah Travel is to assist the traveller with a rebooking, the traveller is liable for costs arising from rebooking. We will charge an amendment fee of £50.00 per person plus Airline & Consolidator penalties, Tax differences and any other cost we incur in making the alteration. Please note that your rebooking is not valid until you have received written confirmation from us.
Scheduled airlines normally treat name changes as a cancellation. Rebooking may incur a 100% cancellation charge in respect of the airfare.
13. Expectant Mothers
It is not possible to arrange flights for expectant mothers who will be in excess of 28 weeks of pregnancy on their date of return to the UK. Regardless of this, women should consult with their doctor to establish whether it is safe for them to fly.
14. Behaviour
14.1 You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people.
14.2 If in our reasonable opinion, or in the opinion of any other persons in authority, you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.
15. Booking Conditions
15.1 The Contract
Bookings are made with the Company subject to these booking conditions. No person may alter these conditions on our Company’s behalf.
15.2 Acceptance of Booking
We reserve the right to increase or decrease brochure listed prices, and to change any information in our brochures or on our website before a booking is made. On acceptance of the deposit and the satisfactorily completed booking form, the Company will issue a confirmation invoice and at this stage the contract between us comes into existence. If the balance is not received, our Company reserves the right to cancel the booking and retain the deposit. If the booking is made within eight weeks of departure, full payment must be sent at the time of booking.
15.4 Your Holiday Price
The price of your holiday is based on known costs of and exchange rates at the time of booking. The price of your travel arrangements is subject to surcharges and increases in transportation costs, scheduled airfares and any other airline surcharges that are part of the contract between airlines and Ying Wah Travel. It is also subject to any Government action such as increase in VAT, or any other Government imposed increase and currency changes in relation to an adverse currency exchange variation. Certain cities impose a city tax and this should be paid direct to the hotel. This will not be included in the total price .It is the responsibility of the traveller to check this information.
15.5 Alterations by Us
It is unlikely that we will have to make any changes to your travel arrangements but we reserve the right to do so at any time. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines and hotels, over whom we have no direct control. Most of these changes are minor and we will advise you as soon as we are able. If we make a major change we will also endeavour to advise you as soon as reasonably possible. A major change includes a change of accommodation to that of a lower category and/or price, a change of flight time of more than 12 hours, a change of UK departure airport (other than London airports), or a significant change of resort area. We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity. Hotels described as First Class or Luxury are deemed so by us and not necessarily by any official grading. The assessment is based on our knowledge of the establishment, our general opinion and the standard of what is available locally. The terms used, i.e. deluxe, luxury suites, etc., are the same as those by the hotel in question. We does not own, manage or control the accommodation that it uses. Sometimes it is possible that the accommodation reserved is not available. In this event the Company and/or its agent will endeavour to provide accommodation of equal standard.
15.6 Cancellation by the Client
If you or anyone on your holiday booking decides to cancel the holiday you must notify us of the decision at least 3 working day before your departure (some might be in an earlier days, you will be advise this with the booking confirmation. Any notification by telephone must also be confirmed in writing or by e-mail with the person who made the original booking. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24 hours of the original notification. A cancellation confirmation will be sent to you within 24 hours by email. If you do not receive this please contact us immediately in order to prevent an increase in charges. Please note, certain travel arrangements cannot be changed or cancelled without incurring a 100% cancellation charge. If this is the case, we will tell you before you cancel. We strongly recommend that you take out full insurance which will, in most cases, include cover against loss of deposit or cancellation fees. If, some, but not all-party members, cancel the holiday or part of it, additional charges may be payable by the remaining members.
15.7 Cancellation by Airline Carriers / Partners
We reserve the right to cancel your ticket / holiday for any reason. However, we will not cancel your ticket / holiday unless it is for a reason outside our control. If we have to cancel your booking, we will offer you: – alternative travel arrangements of equivalent or of very closely similar standard. The amount paid by you for the booking will be refunded, excess fee will be applied, and no additional compensation will be paid. This is subject by relevant airline’s and consolidator’s terms and conditions. No compensation is payable if the holiday is cancelled because the number of persons who agreed to take it is less than the minimum number required and you are informed of the cancellation in writing within the period indicated in the description of the package. Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary.
16. Insurance
It is strongly recommended that you have adequate travel insurance for the holiday. The insurance cover must include cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses (including air ambulance), personal accident, delay loss or damage to your personal effects. We might share your details with your insurance claim for you to apply.
17. Data Protection Policy
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. However, once your travel has been completed, we will no longer retrieve your details. Furthermore please see Data Protection section on our website.
18. Telephone Calls
We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.
19. Law
19.1 These booking terms and conditions are governed by and shall be construed in accordance with English law which may change from time to time.
